Refund and Return Policy

At Freedom Wheel SA, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, please review our refund and return policy below.

1. Return Eligibility

To be eligible for a return, items must meet the following criteria:

• Condition: Items must be unused, in their original packaging, and in the same condition as received.
• Time Frame: Returns must be initiated within 30 days of the purchase date.

2. Non-Returnable Items

Certain items are non-returnable for hygiene and safety reasons, including:

• Swimwear
• Safety gear (helmets, life jackets)
• Custom or special-order products

3. Initiating a Return

To initiate a return, please follow these steps:

1. Contact Us: Reach out to our customer service team via email or phone to request a return authorization.
2. Provide Details: Include your order number, the item(s) you wish to return, and the reason for the return.
3. Receive Instructions: Our team will provide you with instructions on how to proceed with your return.

4. Return Shipping

• Customer Responsibility: Customers are responsible for return shipping costs unless the item is defective or incorrect.
• Shipping Method: We recommend using a trackable shipping service or purchasing shipping insurance for items over R500.

5. Refund Process

Once we receive and inspect your returned item:

• Approval: If approved, your refund will be processed within 7-10 business days.
• Original Payment Method: Refunds will be issued to the original payment method used during purchase.

6. Exchanges

If you would like to exchange an item for a different size or model:

• Please initiate a return as outlined above and place a new order for the desired item.

7. Damaged or Defective Items

If you receive a damaged or defective item:

• Contact us within 48 hours of receiving the product.
• We will arrange for a replacement or refund at no additional cost to you.